Derringers Music is a name synonymous with the heart and soul of Adelaide’s music community, with national reach. We’ve proudly supported musicians, educators, and professionals for over 40 years. From our humble beginnings in the 1970s to becoming an iconic South Australian institution, Derringers has always been about empowering musicians through expertise, competitive trade pricing, and a genuine passion for the industry.

Now part of SoundBay (Mannys Music and Store DJ) – Australia’s leading music retailer– Derringers is expanding its legacy with the backing of a national network dedicated to empowering creators. 

This position is a key part of our retail team, reporting into SoundBay’s National Retail Manager.

Based in our Forestville Store, you will support and manage team of customer facing sales staff, overseeing all daily operations of the store, enable your team to reach sales targets while delivering best sales and customer service practice. 

Regular Duties Include: 

• Alignment to SoundBay’s and Derringer’s culture, purpose and values. 
• Managing the roster, attendance, punctuality, overall performance, and culture of Sales Consultants. 
• Oversee maintenance, cleanliness, category, and brand presentation of the Department.  
• Remain up to date with product knowledge, facilitate product learning while liaising with purchasing department for upcoming launches and inventory requirements. 
• Empower and motivate your direct reports to solve day-to-day operational issues and reach short and long-term performance goals by offering training guidance and management.  
• Ensure company and industry safety requirements are upheld. 
• Meet KPI’s, targets and deadlines as set by the National Retail Manager, and enable your team to meet their targets.  
• Investigate & resolve any discrepancies on sales orders. 
• Oversee the implementation of sales procedures, as well demonstrate exemplary service and sales technique. 
• Support and oversee staff in the use of digital platforms including Pronto, Zendesk and Microsoft applications, for sales, inventory management, customer enquiries, warranty department requests, and internal communications. 
• Other one-off duties as directed by the National Retail Manager, including stocktake. 

 Essential Skills and Experience Required: 

1. Experience in leading a customer facing retail team. 
2. Experience as a musician, with practical knowledge of Musical Instruments and/or Pro Audio gear across our range (guitars, bass, amps, pedals, guitar accessories, studio gear, DJ gear, synths, production, live sound and lighting).
3. Highly developed skills in sales and customer service. 

 
To be eligible for this role: Please provide a short cover letter addressing your Essential Skills and Experience as listed above. Please include what you believe the challenges for the music retail industry are and what are potential solutions to these problems.

Benefits of Joining this Amazing Team: 

• Paid birthdays off 
• Incredible discounts on products 
• Access to free personal development and training 
• Association with amazing brands 
• Career growth and development opportunities 

Our Culture: 
Derringer’s success is built on the passion, drive, and commitment to its staff. Now part of SoundBay, the culture is centred around people, whether it is our customers or our colleagues! Our shared values are that We Dream Big, We Connect and We Make It Happen. 

We celebrate diversity and are committed to creating an inclusive environment for everybody. 

We’re an equal opportunity employer. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, we would still encourage you to apply. You might just be who we are looking for!